At groomlet , we aim to make grooming essentials accessible and delivered with care. Here’s our simple shipping and return policy:

1. Domestic Shipping (Within Ghana)

• Orders are processed within 1 – 2 business days after payment.

   

• Delivery takes 2 – 5 business days depending on location.

   

• Customers receive a shipping confirmation email with tracking details.

   

• Shipping costs are calculated at checkout.

   

2. International Shipping

• We ship to selected countries worldwide.

   

• Shipping fees vary by location, weight, and courier choice.

   

• Customs duties, taxes, and import fees are the responsibility of the buyer.

   

• Delivery times vary and may extend due to customs clearance.

   

3. Returns & Exchanges

• Returns allowed within 7 days of receiving your order.

   

• Items must be unused, unwashed, and in original packaging.

   

• Non-returnable: sale items and gift cards (unless faulty).

   

• Email support@groomlets.com with your order number and reason for return.

   

• Return shipping costs are the customer’s responsibility (unless the product is damaged or incorrect).

   

4. Refunds

Refunds are issued within 5–7 business days after inspection of the returned item.